TERMS & CONDITIONS
PRIVACY POLICY
WEBSITE SECURITY & COPYRIGHT
POSTAGE & DELIVERY
ORDERS & PAYMENT

RETURNS & EXCHANGES
SIZING CHARTS
UNSUBSCRIBE
CONTACT INFORMATION

Please read our terms and conditions carefully as making a purchase or becoming a 2XU member signifies acceptance of these terms. These terms and conditions are subject to change at any time without notice. Every transaction is governed by the terms and conditions in place at the time of the transaction.
Terms & Conditions

• By submitting an order or becoming a member of 2XU, you agree to be bound by these terms and conditions.
• We reserve the right to cancel orders at any time.
• Prices and products are subject to change at any time without notice.
• We will contact you within 48 hours if a product becomes unavailable after the order has been accepted. We will suggest product alternatives or remove the item from the order and give you a full refund.
• Dispatch and delivery dates are provided as a guide only. We take no responsibility for any failure to deliver products within the expected delivery time.
• Colours depicted should be used as a guide only as some fabrics and materials may appear different depending on lighting conditions resulting in colour variations shown on the website and in the catalogue.
• The customer is responsible for the importation of products into their country and must obey the regulations concerning the customer requirements.

Amendments to orders can be made by contacting 2XU via email or

• telephone and speaking with someone who will then receive permission to change the order. If an order has already been dispatched, then postage costs will apply.
• You must contact 2XU either by phone, fax or email regarding any exchange/refund return of product prior to return within 30 days of original dispatch date.
• If you change your mind about the purchase, 2XU is happy to exchange unused and unopened products. All additional postage costs will be at the customer's expense.
• If a product is faulty, 2XU will provide a full refund or exchange including all additional delivery costs.
• If a product is not suitable and you require an alternate size, colour or style, 2XU will refund or exchange goods. The customer is required to pay for return postage to 2XU, however, 2XU will pay for returned postage to the customer.
• Order must be paid for in full prior to delivery.
• All prices are in Australian Dollars and include G.S.T (Goods & Services Tax)
• You have read and understood our Terms & Conditions.

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

• To process orders and memberships, it is necessary to obtain your personal information, however, we will only ask for the minimum information that we need to process orders.
• You can change and update your personal information at any time.
• By accepting our newsletter, we will only use your email or postal address to inform you about promotions, events, news and special offers and you can remove yourself from the mailing list at any time. Click here for more information.
• If you pay online using a credit card, the card details are not viewed by us or any person except you during the transaction. The details are encrypted and passed directly to the bank. To find out more information about this site’s security information, click here.
• We do not retain your credit card details.
• We collect site traffic information so we can continually improve site content and design. This does not provide information relating to individual users and only provide generalised information relating to pages viewed by customers.
• If you have any further questions regarding privacy matters please contact our privacy officer–

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

Website Security

We understand the importance of internet security and protection and to ensure the protection of all customer’s credit details, 2XU provides a 128 Bit encrypted secure session in our check out section via SSL (Secure Sockets Layer).

All transactions are secure as we use eWay. To gain more information and to confirm your transaction is secure please log onto www.eway.com.au.

PLEASE NOTE you will enter the secured eWay site for credit card transactions.

Copyright

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

Charges
**All prices are in Australian Dollars and freight costs relate to total order amount.**

Within Australia
$10 flat rate within Australia
Orders of over $300 are free of postage charge ( within Australia)
$40 Flat rate for International Orders – Overseas Mail

NOTE: Prices DO NOT include relevant overseas duties and other custom charges that you may incur and 2XU is not responsible for any restrictions that result from the importation of certain products into various countries.

Delivery

For delivery outside Australia, please allow up to 20 working days. Parcels will be delivered via airmail and if there is no-one to accept the package, local postal guidelines will apply. P.O. Box addresses are not accepted for overseas deliveries.

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

Orders and payments can be made both online, over the phone, via fax or posted.

For phone orders customers can call, which is the cost of a local call from anywhere in Australia, and speak to one of our friendly customer service representatives. Alternatively you can fax through your order to +61 (07) 3018 0471

We accept cheque and/or credit cards – BankCard, Visa,MasterCard, American Express

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

We hope you love our products us much as we do. However, it is important to read our returns and exchanges policy before making any purchases.

If you need to refund or exchange an item, please call 2XU at the earliest convenience prior to returning the product to us.
Returns and Exchanges Policy

If you change your mind about your purchase, 2XU is happy to exchange the item as long as it is in as new condition, unused, unopened and unworn and returned within 30 days of original dispatch.

Unless the product is faulty, all additional postage costs for returning items will be at your expense.

Clothing Returns

We’re happy for you to try on clothing to see if it fits, but for hygiene reasons please wear your own underwear underneath the garment.
If your clothing purchase is the incorrect size we will gladly offer you a refund or exchange. For these returns you are required to pay for return postage to 2XU, as well as the further postage on the replacement item.

Further Questions? email info@2xuqld.com.au or call 07 3018 0470

How to Return Items

Before you return the items, either email or call 2XU to let us know that you are returning an item.
When returning items, wrap the package securely and enclose your receipt (we send this out with your order), reason for returning the item/s, and send to – 2XU Returns Department  179 Grey Street, South Brisbane Qld 4101

Once we have received the returned products, exchanges will be processed within 24 hours and refunds or credits processed within 7 working days. Refunds will credit the original account of payment.

** IMPORTANT – 2XU takes no responsibility for returned items that do not reach us. We suggest that you get postal insurance before sending the items.

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

Please click the item that you are interested in and the relevant sizing chart will appear.

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

To unsubscribe from any future correspondence from 2XU please click here

Further Questions? email info@2xuqld.com.au or call 07 3018 0470
Back to Top

If you need to contact us for any reason, whether it be about site improvements, products you think we should stock, or just about your experience with 2XU, then we’d love to hear from you.

Back to Top

 In all active and non-active pursuits, this performance jacket with  with 2XU's 10:8 hydrophillic membrane with ...
 more
$260.00